The September 2025 Victims’ Charter Review highlights a troubling reality: many victims feel sidelined or unaware of their rights. It’s a concern we see daily in practice. But it also presents an opportunity — for the Commissioner to become the voice victims need: a trusted, visible presence in a system that too often leaves them isolated.
Advocacy is human, not just legal
For victims of violent crime, trauma strips away agency. Many describe the justice process as something done to them, not for them. In that context, knowing someone in authority is publicly advocating on their behalf is deeply reassuring.
This isn’t just about policy — it’s about humanity. The Commissioner’s voice can normalise trauma, validate victims’ experiences, and remind the community that justice begins with recognition.
When victims see their pain acknowledged publicly, stigma breaks down. When they hear the Commissioner speak out after a system failure, they know someone cares enough to demand better.
Public advocacy is within the remit
Some argue that public advocacy risks overstepping the bounds of an independent office. In fact, the opposite is true. Under the Victims of Crime Commissioner Act 2015, the Commissioner is tasked with promoting victims’ rights, conducting inquiries into systemic issues (s 25A), and advising the Attorney-General.
These powers were designed for moments like this. The Commissioner can — and should — be a public voice, highlighting systemic problems, calling for reform, and helping victims understand and exercise their rights.
Visibility builds trust
The Review stresses the need for victims to feel part of the justice process. Public advocacy directly supports that goal. A vocal, trusted Commissioner builds confidence that the system will treat victims fairly and respectfully.
Contrast this with the silence surrounding the rollout of the new Victims of Crime Financial Assistance Scheme (FAS). Victims facing digital barriers, delays, and confusion have heard little public reassurance. A visible acknowledgment of their experience would have made a difference.
Hope begins with a voice
At its core, public advocacy isn’t political — it’s personal. It gives hope. It tells victims they haven’t been forgotten, that someone is standing in their corner, and that their rights matter.
The Commissioner’s visibility isn’t optional. It’s central to her statutory purpose and essential to restoring victims’ trust in the justice system.
When victims have a voice through their Commissioner, they begin to recover not just their confidence — but their dignity.
By Daryl Minter, General Manager, YourLawyer
Related Posts
